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Ordering

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How long do orders take to arrive?

As the chocolates are handmade, please allow  at least 3-4 working days for your chocolates to arrive from the time you place your order (including delivery). In general, I will try to get orders to you faster than this, but during busy periods it can take 5 days or longer.

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During periods where I am away, I will put a notice on my website. Orders can still be placed but will be shipped when I return.

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What are your delivery charges?

 

All chocolates are posted 1st class via Royal Mail. Delivery charges are as follows:

0-150g = £2.00

150g- 1kg = £4.00

1-2kg = £6.00 

2-5kg= £12.00

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Do you take wedding favour orders?

I do! Email info@anisachocolate.com to discuss.

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Do you offer your chocolates at wholesale?

If you are interested in wholesale/stockist orders, please email info@anisachocolate.com

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Refunds

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Do you Issue refunds?

If you feel an item is defective, please contact info@anisachocolate.com Refunds or partial refunds will be issued if there is a problem with the item, but not for mistakes made by the customer when ordering. Please note that only the price of the product will be refunded, not the postage.

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Posting Chocolates in Warm Weather 

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Do you post chocolates in the summer months?

Except for periods of very hot weather, my chocolates are available for purchase all year round. Please note that in warmer weather, chocolate may melt in transit. While all precautions will be taken to ensure the chocolates arrive in the best condition possible, Anisa & Chocolate will not be liable for chocolate melting in transit.

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Privacy

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Your privacy is valued! None of your details will ever be passed on to third parties and are used solely for the purpose of processing and fulfilling your orders.

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